A. Digitizing is a process utilizing specialized software to put the stitches to a design. This creates a sew file that gives the embroidery machine the instructions it needs to sew out the design. Digitizing is the key to getting great results. We do this in house so we can control the entire process.

A. If your design is provided in any form of "bitmap" image (.BMP, .GIF, .JPG), it must be converted into a "vector" image (.AI, .EPS, .CDR) before it can be digitized. Remember in embroidery terms "digitizing" is the tern used for putting the stitches to a design.

A. When you are a new client, we usually ask you to plan on two weeks to allow for the time to digitize your design and get the product embroidered. Once you are an established client, the turn around can be quicker. Orders are completed depending on our current workload and the time of the year. We can accommodate rush orders and rush charges may apply. It is always best to plan ahead!

A. We usually work from a vector art file and digitize the design from that. However, if you've got other art file formats, we can work with those as well. Depending on the quality of the art file, artwork charges may be charged in addition to digitizing fees.

A. No, however, we try very hard to be as diverse as possible to satisfy our customer's requests. Our standard response is that if we can hoop it or clamp it and get it on the machine we can stitch it.

A. "Tone-on-tone" refers to using the same or similar color embroidery thread as the color of the fabric. Many people feel this produces a more elegant look.

A. It depends on the type and construction of the hat. The design is usually limited to approximately 2" high but can be up to 4" or 5" wide. Do not forget that you can embroider on the sides and back of caps.

A. For a typical left/right chest size embroidery design, we recommend 3.5" – 4.5". The smallest text size is usually an indicator for the overall length of an embroidered logo. To be readable, we recommend lettering of one-fourth of an inch (.25). Although it is possible to do lettering as small as a one-eight of an inch in height, it does depend on the type of material it is being sew onto. Small text may have to be modified or removed in order to embroider.

A. We use a lock stitch when starting and stopping each color thread. However, it's not uncommon that a thread may pull out, usually due to rough use or snagging on something. When that happens, we recommend: (1) applying a "dot" of clear fingernail polish to the back of the design where the thread is pulling out, and (2) trimming the loose thread as close to the fabric as possible.

A. Yes

A. Some PANTONE colors have exact matches for thread colors and others do not. Those colors that do not have an exact match are matched as close as possible.

A. Generally no. Pricing is based on stitch count, complexity of the design and quantity of products.

A. It is a method of printmaking where ink is forced through a fine mesh (or "silk") screen onto the printing surface. The ink is then cured with heat.

A. We usually ask you to plan on two weeks after the artwork is approved.

A. We do our best to match the PMS color. Please understand it cannot be guaranteed to be exact on a textile, PMS colors are designed for paper ink to be placed on white stock.

A. The minimum order is 24 units. If you need fewer than 24 items, please contact us to discuss your projects. There might be a different solution for your project.

A. We can print both youth and adult items together if the design size is made to fit the smallest item being screen-printed. Some customers prefer to have two sizes of artwork made, one for adult and one for youth. When printing a small order, one size of art is the most economical choice. Each imprint size is considered a separate order.

A. As long as the same ink color is being used on all the items, it would be considered a single order. If you need to change ink colors, it would split the order into smaller printable units.

A. Due to the cost and time involved in the set-up process, we are not able to provide actual printed samples prior to production. A clean and crisp proof of what the printed garment will look like will be provided for approval before all printing.